Privacy Policy

Last updated: 2025-09-29

Tetmon (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

When you use our website or contact us through live chat, we may collect:

  • Contact information (e.g. name, email address, company name — if you choose to provide it).

  • Messages and chat content you send to us via live chat.

  • Technical data (e.g. IP address, browser type, device information, and pages visited).

  • Usage data (general information about how you interact with our site).

We do not collect sensitive personal data (such as health information or government ID numbers) through our website.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries or requests you send via live chat.

  • Provide information about our products and services.

  • Improve our website, services, and communications.

  • Comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal information.

3. Live Chat Services

Our website uses Chatwoot to provide real-time live chat support. When you use live chat, Chatwoot processes the messages and related metadata (such as IP address and browser details) on our behalf so we can respond to your requests.

As we self-host Chatwoot, the data remains under Tetmon’s direct control.

4. Legal Basis for Processing

We process your personal data only where we have a legal basis to do so, including:

  • Consent (when you choose to start a live chat).

  • Legitimate interests (improving our services, responding to inquiries, preventing misuse).

  • Legal obligations (where required by law).

5. Data Storage and Transfers

  • Your information may be stored on servers located in different jurisdictions.

  • If we transfer data outside your country, we take reasonable steps to ensure adequate protection (e.g. contractual safeguards).

6. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfil the purposes outlined above.

  • Meet legal or regulatory obligations. When no longer needed, we securely delete or anonymise the information.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction, deletion, or restriction of your data.

  • Object to processing in certain cases.

  • Withdraw consent at any time (if processing is based on consent).

  • File a complaint with your local data protection authority.

To exercise your rights, contact us at support@tetmon.com.

8. Security

We use reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest version.